On-demand Training Labs - Frequently Asked Questions

Pricing

  1. How much do the on-demand labs cost?
    Access to the on-demand training labs is priced by the hour. You purchase training credits, and each credit can be exchanged for one hour of lab time. Current prices are shown on the online order form.
     
  2. What currency is the service priced in?
    The service is priced in US dollars. If you want to pay using another currency, you can use a credit card denominated in that currency, and the conversion will be handled automatically by your bank.
     
  3. Is there any sales tax?
    No.
     
  4. Are there any shipping or other costs?
    No.
     
  5. Can we have a formal quotation?
    You can self-generate a formal order quotation here.
     
  6. Can I have a free trial?
    Sorry, because our service is priced very competitively and charged by the hour, we do not offer any free trial.
     
  7. Are discounts available for charities or for educational use?
    Sorry, no special discounts are available. We prefer to keep our headline price low and charge the same to everyone.
     
  8. How long are my credits valid for after I have purchased them?
    Your credits will not expire provided you are making use of them. If you do not consume any credits for a period of two years, we reserve the right to close your account and remove your credits.
     

    Ordering process
  9. How can I subscribe to the online labs?
    You can subscribe exclusively through the online order form.
     
  10. What payment methods are accepted?
    You can pay using credit card, PayPal, wire transfer or check. We always require payment in advance of fulfilling orders.
     
  11. Can we pay by purchase order?
    Sorry, we do not accept purchase orders as payment. If you send us a purchase order, we will send you an order quotation, which you can self-generate here.
     
  12. Can we pay on 30-day terms?
    Sorry, we do not offer any credit terms. We prefer to keep our service very competitively priced, and the admin involved in chasing payments would increase our costs and our prices. If you need extra time to pay, you can pay using your credit card.
     
  13. What is the lead time between paying for an order and accessing the service?
    If you pay online using your credit card or PayPal, your order willl be fulfilled automatically in real time, and you can begin using the service straight away. If you pay using wire transfer or check, we will normally fulfill your order within one working day of receiving payment.
     
  14. What is the part number / SKU for the service?
    Since we only supply one service, we do not use a part number. If you need one to complete your paperwork, you can use the number 1.
     
  15. How are orders fulfilled?
    When your order is completed, we will send you an email with login information. You can then log in to your account on our system and access the on-demand labs.
     
  16. Can I have a receipt for my purchase?
    Yes, you can download a formal receipt for your purchase from your account on our system. If you are buying as a reseller, you will receive a link to your receipt via email.
     
  17. What is your phone and fax number?
    To keep our service as fast and efficient as possible, we do not offer contact via telephone or fax. You can contact us via email and we will normally respond within one working day.
     
  18. Our purchase from you is subject to withholding tax in our country. What should we do?
    Most major countries have tax treaties that enable you to avoid withholding tax. If applicable, we can help you to avoid withholding tax by completing relevant tax forms (such as the W8BEN form for customers in the US). However, you bear sole responsibility for any withholding tax liabilities, and no deductions must be made in the amount paid to MDSec Ltd under any circumstances.
     
  19. Where are your terms and conditions?
    You can read our terms and conditions here.
     
  20. Where is the license agreement for the service?
    You can read our license agreement here.


    Resellers
  21. We are a reseller. Can we buy on behalf of our end customer?
    Yes, we are happy to sell through resellers. You can place an order using our reseller order form.
     
  22. Are there any reseller discounts available?
    Sorry, we do not offer any reseller discounts. We prefer to keep our headline price low and charge the same to everyone.
     
  23. Will the account login information be sent to the reseller or to the end customer?
    You can specify on the reseller order form whether you would like the login information to be sent to you or directly to your end customer.
     
  24. Will the end customer receive information about how much we paid?
    No. The receipt for your purchase will be emailed directly to you, and no information about your purchase will be visible within your end customer's account on our system.
     
  25. How can we become an authorized reseller?
    Although we are happy to sell through resellers, we do not currently enter into individual agreements or endorse particular resellers.
     
  26. Where is your reseller agreement?
    Our license agreement includes provision for buyers who wish to resell our service to end customers.
     

    Training labs
  27. How many people can use a single lab session?
    Each lab session can only be used by a single individual. If you have more than one person who wants to use the online labs concurrently, you should initiate a separate labs session for each person. 
     
  28. Is an enterprise or unlimited license available?
    Yes, we can offer an unmetered, multi-user version of the labs for enterprise use. You can read more here about our value-added enterprise licensing option.
      
  29. Is the source code for the labs available?
    No, the labs are closed source.
      
  30. Can I use the online labs as part of my own training offering?
    You may use our online labs for internal training purposes, provided you abide by the license terms. You may not use the labs or any other material as part of a training or any other offering for third parties, either paid-for or free.
     
  31. Do the online labs contain learning materials such as slides, videos, solutions or other training documentation?
    No, at the present time we only provide self-service labs demonstrating numerous types of security vulnerabilities. We recommend that you work through the labs while reading The Web Application Hacker's Handbook as a study aid. In future, we may offer additional learning materials on a subscription basis.
     
  32. Can I claim CPE credits for the time I spend on the online labs?
    Yes, the hours you spend on the online training labs count towards your CPE credits.
     
     
    Support
  33. Is there any customer support?
    The license that you purchase entitles you to use the on-demand labs, and does not include any contractual product support. In practice, we do provide support via email to assist users who encounter problems accessing the labs. This support is provided on a discretionary, best-efforts basis, and we are normally able to provide an initial response within one working day. We do not provide any support in relation to finding or validating the solutions to individual lab challenges.
     
  34. I have forgotten my login credentials. What should I do?
    Please email us using the email account that you used to order your subscription, and we will assist you.
     

Note: The above information is provided solely to assist users and is not incorporated into our terms and conditions or license agreement.

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